Shipping, Returns & Refunds

* Informations here only apply to products purchased within

Shipping Facts

Shipping is either free or with fee, depending on the item being sold. Fees will either be displayed in each page or each item. For international bulk orders or express shipping, see shipping rates here.

Payment confirmations will be sent by email within 24 hours. Orders will be processed within 3 business days after successful payment. 

Days Orders Received

Cut-Off Time

(Philippines Time)

Shipping Out Days

Fridays thru Mondays

Mondays @ 8PM


Tuesdays thru Thursdays

Thursdays @ 8PM


Estimated Package Arrivals


EDA within the Philippines

7-14 days




Asia / Middle East

(A P.O. Box is required, especially in UAE. Please inquire from your post office and include it in your address upon checkout.)

7-14 days


10-25 days


15-30 days


10-25 days

New Zealand

15-30 days


30-60 days

Tracking informations will be sent to the customers by email on either Wednesdays or Saturdays.

Tracking sites: 

Returns & Refunds

If you receive a wrong product, SHEVAN promises that you may return it within 1 week upon receipt, receive a full refund, and that the return shipping fee will be paid by SHEVAN. Details of the shipping method and fee payment should be agreed with SHEVAN in advance. 

Opened items will no longer be accepted for returns.

You will get a full refund if your order does not arrive within 30 days from the expected delivery date posted by the SHEVAN.

For “returned to sender” cases due to wrong and incomplete addresses you provided as upon checkout, or failed attempts of deliveries:

  1. your order will be cancelled automatically
  2. shipping and other fees will not be refunded
  3. you will be obliged to pay for the return’s shipping fee by automatic deduction
  4. a partial refund will be sent automatically to your bank or paypal account

(item amount – return’s shipping fee = partial refund amount)